Refund policy
At Sizonic, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in original condition
- In original packaging
- With all tags (if applicable) attached
- Accompanied by proof of purchase or receipt
To start a return, please contact us at support@sizonic.store.
If your return is approved, we will provide further instructions along with the return shipping details.
Return Address (Warehouse & Fulfillment Center)
3955 Central Ave
Chino, CA 91710
United States
Items sent back without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Hazardous materials or flammable items
- Sale or clearance items (if applicable)
- Gift cards
If you are unsure whether your item is eligible for return, please contact us.
Exchanges
The fastest way to get a different item is to return the original product first and then place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us.
Contact Us
Head Office
276 5th Ave #704
New York, NY 10001
United States
Warehouse & Fulfillment Center
3955 Central Ave
Chino, CA 91710
United States
📧 Email: support@sizonic.store
📞 Phone: +1 (315) 202-9675